Privacy Policy

Cointra Ltd Website Privacy Policy

Last updated May 29, 2018

Cointra Ltd ("us", "we", or "our") operates the "Site", and we are committed to protecting the privacy and security of our users’ and visitors’ personal information. This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. Our privacy procedures have been implemented to comply with the privacy legislation of The United Kingdom.

Notice and Collection

While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.

Personal information we collect may include:

·         Name

·         Mailing Address

·         Telephone Number

·         Email Address

Personal Information, however, does not include your name, business title or business address or business telephone number in your capacity as an employee of an organization. Cointra Ltd will only collect personal information by fair and lawful means. The provision of personal information is voluntary.

Cointra Ltd collects personal information for the following purposes:

·         To establish and maintain responsible commercial relations with customers and to provide ongoing services

·         To understand customer needs and preferences

·         To respond to your inquiry when you contact us, request a download or request a demo

Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.

In certain circumstances, the Cointra Ltd Site may collect information from individuals under the age of 13. As required by law, we will give parents direct notice prior to collecting information and receive the parent’s verifiable consent.

·         Cointra Ltd will not require a child to disclose more information than is reasonably necessary to participate in an activity;

·         Parents can review their child’s personal information, direct us to delete it, and refuse to allow any further collection or use of the child’s information;

·         Parents can agree to the collection and use of their child’s information, but still not allow disclosure to third parties unless that’s part of the service (for example, social networking);

·         To learn more about our privacy procedures, you may contact us at:

Choice and Consent

Prior to obtaining your consent, Cointra Ltd will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information, except in certain situations otherwise permitted by the law. Where it is reasonable to do so, we may rely on your implied consent. Otherwise, we will rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter on the Site.

You may withdraw or modify your consent at any time through contacting Cointra Ltd's Privacy Officer at: and Retention

Cointra Ltd limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent. We retain personal information for only as long as it is necessary to fulfill the stated purposes, except with the consent of the individual or as required by law.

Personal information provided to us by users is primarily stored on servers in The United Kingdom.

Cointra Ltd will erase personal information that is no longer needed.

Disclosure to Third Parties

Cointra Ltd transfers personal information to third parties or service providers. We transfer information for the purposes of:

·         Data processing

Such information may be transferred across state or national borders, in which case the information would become subject to the legislation of that jurisdiction. Cointra Ltd ensures there is a data protection agreement in place with the third party to protect the personal information that is transferred. The third parties are prohibited from using your personal information for purposes other than that stated in our Policy.


Cointra Ltd provides individuals with access to their personal information for review or update. If you wish to access your personal information to challenge accuracy or update it to ensure completeness, you may email us at We will provide a response within 30 days of receiving an access request. If under certain circumstances we are unable to fully separate your personal information from that of another individual, we will not be able to provide you with access to your information.


Cointra Ltd will strive to maintain an accurate and complete record of your personal information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your personal information and take steps to verify, update, and correct it.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse or disable all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. By using this website, you accept the use of cookies.

Security for Privacy

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Cointra Ltd protects personal information against unauthorized access in accordance with established policies and procedures. Information is protected by security safeguards appropriate to the sensitivity of the information.

Monitoring and Enforcement

Cointra Ltd monitors compliance with its privacy policies and procedures. Users may file privacy complaints and disputes by contacting Cointra Ltd's Privacy Officer at who is accountable for our privacy compliance. Every privacy-related complaint will be acknowledged, documented, and investigated, with the results being provided to the complainant. If the complaint is found to be justified, appropriate measures will be taken as a result.

Changes to This Privacy Policy

This Privacy Policy is effective as of May 29, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any further policy about this Privacy Policy, please contact us at:

Cointra Ltd

Susses House


Forest Row

East Sussex

Rh18 5PA

Cointra Ltd is committed to safeguarding your privacy online. Please read this policy to understand how your personal information will be treated.

Personal Information
The details which you have provided about yourself and any information which identifies you (such as your name, company name, company address, contact number and email address) will be collected by us when you register your product warranty.

Use of Personal Information
This information will be held on our system and used only for registering your Cointra Ltd product warranty and to inform you of any information relating to Cointra Ltd and its services that we think would be of interest to you (unless you have opted out).

Protection of Information
We will not pass on your personal information to third parties unless we are required to do so by law or by a regulatory or government authority or to process your request.

Correcting/Updating Personal Information
If your personal information changes or if you no longer wish your details to be held by Cointra Ltd we will endeavour to correct, update or remove the personal information provided to us as swiftly as possible. Please email generalenquiries@Cointra

When viewing Cointra Ltd’s website we may store some data on your computer which automatically recognises your PC when you next log in (a ‘cookie’). If you do not wish to receive our cookies you will need to configure your internet browser accordingly. If you do disable cookies, you may not be able to access all the functions on the website.